BETTER CODE · SERVICE & SUPPORT

Date coding equipment services
Keep your equipment ready
for your production

Installation, inspection, maintenance and operator training, with rental equipment, spare parts and consumables for SMEs and industrial manufacturers.

Illustration of FASTJET F650 service and operator training with Better Code branding

EXPERIENCE

Over 10 years of experience

Experienced printer technicians provide guidance for the equipment model and site conditions.

PREVENTIVE CARE

Plan preventive care

Plan inspection and maintenance around operating hours and the working environment.

LOCAL SUPPORT

Reach our service team easily

Based in Lat Krabang, Bangkok, with service coordinated according to location and scope.

CHOOSE YOUR SERVICE

Choose the service you need

Better Code supports production-line date coding from initial installation through after-sales care, assessed against actual equipment and site conditions.

01

Installation and commissioning

Assess mounting positions, printheads and product handling, then set up messages and verify print results before production.

For new equipment or relocation

02

Inspection and maintenance

Check equipment symptoms and print quality, then assess repairs, parts and costs for the model.

For print-quality problems or equipment faults

03

Annual service agreements

Plan ongoing inspections and equipment care. Visit frequency, scope and terms are specified in the quotation.

For factories needing a maintenance plan

04

Operator training

Learn message setup, date and lot changes, print-quality checks and basic equipment care.

For new users or changes in the operating team

05

Rental and contract coding

Monthly and annual equipment rental, plus contract printing of manufacturing dates, expiry dates and lot numbers on packaging.

For seasonal work or assessment before purchase

06

Spare parts, inks and consumables

Source parts, ink, make-up fluid, cleaning fluid and ribbons after checking model compatibility.

For purchasing production spares and consumables

Explore rental / contract coding

FOR YOUR PRODUCTION

Understanding your industry’s requirements

Tell us the product material, print position and production conditions for relevant maintenance advice.

Food, bottled water and beverages

Maintain clear manufacturing dates, expiry dates and lot numbers on bottles, pouches, cartons and packaging.

Cosmetics and consumer goods

Assess print positions, coated surfaces and inks for different packaging formats.

Components and industrial production

Check messages and codes against substrate, speed and handling requirements.

HOW TO REQUEST SUPPORT

Request service in three steps

01

Send equipment details

Brand, model, serial number, symptoms or alerts, plus photos of print results.

02

Assess and agree the work

Our team reviews the information, proposed solution, costs and scheduling within the service scope.

03

Complete and verify

Inspect, install or repair as agreed, then check print quality and provide care advice.

Information that improves the assessment

Equipment and alert-screen photos · Symptoms or video · Print samples · Current ink · Line speed · Operating hours · Province and installation site

Send details to our service team

Markem-Imaje printer maintenance and repair

Better Code provides inspection, maintenance and repair for Markem-Imaje CIJ printers, along with compatible inks. Send the model, symptoms and equipment photos so we can assess the approach and cost before work begins.

SERVICE ANSWERS

Service FAQs

Which services does Better Code provide?

Installation, inspection, maintenance, training and annual service agreements, plus rental, contract coding, spare parts and consumables for date coding equipment.

Which areas do you cover?

Better Code is based in Lat Krabang, Bangkok, with regional service representatives throughout Thailand. Send your province and site location to confirm availability and scheduling.

Do you repair other printer brands?

We repair Markem-Imaje CIJ printers and supply compatible inks for them. For other brands, send the brand, model, symptoms and photos for assessment before acceptance. Repair and parts sourcing depend on the model, condition and availability.

How much do repairs and service cost?

Costs depend on the fault, model, parts and location. The scope and quotation are confirmed before work begins.

Is a loan printer available during repairs?

A loan unit may be provided under agreed terms when equipment is brought in for repair. Confirm availability, suitability for the line and conditions before collection.

What does an annual service agreement cover?

Inspection and maintenance can be planned around actual usage. Confirm visit frequency, inspection items and parts conditions in the quotation or agreement.

Do you provide operation and maintenance training?

Yes. Training covers printer operation, messages, manufacturing dates, expiry dates, lot numbers and basic model-specific care.

What information is needed for rental or contract coding?

Provide the product type, material, print content, quantity, duration and required dates to assess the service format, equipment and terms.

Do you purchase used equipment?

Used equipment can be assessed for purchase. Send the brand, model, condition and photos for evaluation before terms are offered.

Match equipment and service to the job

Rental / contract coding

Choose a coding service for your quantities and operating period.

View service details

Let Better Code support your coding operation

Share the equipment model, symptoms and installation location. Start with the available information so our service team can assess and plan the work.

Better Code Co., Ltd.
18/18 Rom Klao Road, Khlong Sam Prawet, Lat Krabang, Bangkok 10520, Thailand

Call 02-170-9611 / 092-238-8777 / 094-490-0009
Email customercare@bettercode.co.th

Equipment and print examples

View application illustrations and print samples to prepare information for a service assessment.